I am really pumped up this week and all the more excited as the COVID-19 lockdown witnesses’ some form of relaxation in several parts of the country. However, wearing a proper mask, using hand sanitizers regularly and maintaining social distancing at home and office can keep the effects of COVID-19 at bay. There is something interesting coming up on the technology front; this week let us discuss digital traveller and how it can change or perhaps even enhance the travel experience.
Many organisations are well on their way to digital transformation. Businesses in the travel sector should push this harder so as to adapt to the new normal, change customer behaviour and rebuild the trust factor. Built-in digital identification solutions are the future of touchless travel. They also enable organizations to plot multiple data points to efficiently make an individual’s risk profile assessment. If anything, this can improve risk management in real time.
The Word Economics’ Forum Known Traveller Digital Identity initiative is one such initiative to unify a global ecosystem of individuals, authorities, governments, and the travel industry enabling safe and seamless journeys. All the verifiable claims of a traveller’s identity data can be accessed by the ecosystem partners to enhance passenger processing and lower risk. Travellers can customize their own profile, collect digital ‘attestation’ of their ID data, and decide what all is required to be shared.
In a COVID-19 backdrop, a traveller would be able to securely receive and store confidential, verifiable health credentials including immunizations or their health status in their digital identification wallets. This can be integrated with several other trusted, verifiable identification data from private or public entities.
If you think testing and health screening at airports is easy on a wider scale, give it another thought. Under schemes such as Known Traveller Digital Identity, travellers would show consent to sharing their health information and identity before the start of the journey, allowing border officials to carry out the needed risk assessments before the scheduled journey, whilst avoiding queuing and congestion at airports.
